Not at all. StoriiCare is designed to feel familiar and intuitive, with an interface inspired by modern social platforms. Even staff with little digital experience can learn quickly with minimal training. We’ve helped many care teams overcome hesitation about technology, and we provide onboarding resources, video tutorials and in-person or virtual training. Most users feel comfortable within a few days. 📚 Helpful reads: 4 Ways to Get Resistant Care Staff to (Really) Use Technology How Managers Can Introduce New Technology to Care Staff

Answers to common questions about StoriiCare, the modern EHR for adult day and community-based care: features, billing, pricing, security, devices, languages and support.

What is StoriiCare?

StoriiCare is a modern electronic health record (EHR) and care management platform for adult day and community-based care providers. It serves adult day centers (social and medical), PACE programs, home and community-based services (HCBS), I/DD and disability services, assisted living, residential and memory care, senior centers and UK care homes, from single sites to multi-location organizations. StoriiCare includes digital care records, care plans and assessments, eMAR, attendance, EVV, a full billing suite with electronic claims through an integrated clearinghouse, and Skye, its built-in AI assistant. More than 300 providers in 12 countries use StoriiCare.

Why should care providers use StoriiCare?

StoriiCare is an all-in-one electronic health record (EHR) platform designed specifically for community-based care providers. It helps organizations such as adult day centers, PACE programs, residential care communities and home care agencies plan, document, evidence and bill for the care they deliver.
‍
With an intuitive, user-friendly interface, StoriiCare gives staff instant access to detailed client profiles, enabling real-time tracking of interactions, assessments and outcomes. Automated reminders for overdue tasks and assessments help maintain compliance and reduce missed documentation.
‍
Built-in billing turns attendance and care records into private pay invoices and electronic claims for Medicaid (state plans, HCBS waivers and managed care), Medicare, the VA and commercial insurance, with no double entry. The platform also includes reporting tools that improve operational efficiency and reduce reliance on paper records. StoriiCare is built with both care teams and the people they support in mind, streamlining workflows, enhancing engagement and improving care quality.

Why go digital?

Switching from paper-based processes to a digital care management system like StoriiCare unlocks a wide range of benefits for community-based care providers:

- Easy to update and maintain: Make real-time updates without the need to reprint entire documents.
- Flexible data entry: Edit specific fields instead of rewriting full pages.
- Time-saving workflows: Type notes quickly rather than writing by hand.
- Improved legibility: Eliminate errors caused by unclear handwriting.
- Multilingual support: Use StoriiCare in 12 languages, with AI note translation, for staff whose first language isn't English.
- Minimized human error: Automatic calculations for risk scores, BMI and more reduce mistakes.
- Eco-friendly printing: Print only when necessary, lowering paper and ink consumption.
- PDF exports: Easily generate and email professional reports and records.
- Centralized document storage: Securely store policies, scanned files and care documents in StoriiCare’s Document Store.
- Full audit trail: Track who made changes, what was updated and when.
‍
Going digital with StoriiCare improves care quality, increases staff productivity and supports compliance, all while reducing paperwork and administrative burden.

How do care providers get started with StoriiCare?

StoriiCare supports 300+ care providers in 12 countries, across North America, the UK, Europe, Australia and beyond. Getting started is easy:
‍Call us:
‍USA: +1 650 924 9930
‍UK: +44 141 816 0373
‍Australia: +61 3 7035 7936

‍Email us: team@storii.com
‍
Book a demo: Schedule a personalized demo to discover how StoriiCare can support your organization.
‍

Can we access data for multiple care sites from one location?

Absolutely. StoriiCare supports organizations with multiple care communities through our Group Portal, a centralized dashboard where senior leadership can access data, monitor performance and view reports across all service locations.
‍
In addition, regional managers and executives can seamlessly switch between individual sites within the EHR interface, making it easy to oversee operations, manage staff and review care documentation across locations without separate logins or systems.
‍
StoriiCare simplifies multi-site management and empowers enterprise-level oversight from a single, secure platform.

What does StoriiCare cost?

StoriiCare pricing is based on the number of active clients you serve and your average daily participants, with unlimited staff users included. That means pricing scales from single-site providers to large multi-location networks.
👉 Visit our pricing page for details.

Is StoriiCare secure?

Yes. StoriiCare is SOC 2 Type II and ISO 27001 certified and is HIPAA, GDPR and PIPEDA compliant. We also hold Cyber Essentials Plus and meet the NHS Data Security and Protection Toolkit standard. All data is encrypted in transit and at rest and hosted on AWS, and the platform undergoes regular penetration testing. Our system features:
- Granular user permissions to control access based on staff roles
- Dual-level password protection and auto-logout for added safety
- Customizable access levels for staff, volunteers and contractors
- Audit logs to track activity and ensure accountability
‍
While our platform is built with robust security infrastructure, we also encourage providers to enable device-level protections like passcodes for maximum safety.

Can I use StoriiCare on my current computers and devices?

Yes. StoriiCare runs in any modern web browser (we recommend Google Chrome) and has full iOS and Android staff apps, plus the StoriiCare Family app for families. An internet connection is required: the main app does not work offline, by design, to keep health data secure under HIPAA. The one exception is the home care EVV app, which works offline.

We don't have any tablets or tech. Can you help?

If you don’t currently have the technology to use StoriiCare, we can help. Through our partner relationships, we can help negotiate lower device rates for our clients. Get in touch to learn more.

Our staff aren’t tech-savvy. Will they struggle with StoriiCare?

Not at all. StoriiCare is designed to feel familiar and intuitive, with an interface inspired by modern social platforms. Even staff with little digital experience can learn quickly with minimal training.
‍
We’ve helped many care teams overcome hesitation about technology, and we provide onboarding resources, video tutorials and in-person or virtual training. Most users feel comfortable within a few days.
‍
📚 Helpful reads:
‍
4 Ways to Get Resistant Care Staff to (Really) Use Technology
How Managers Can Introduce New Technology to Care Staff

Why use StoriiCare with your clients?

- To encourage communication between clients, staff and families, including through the StoriiCare Family app
- To support mood and well-being and stimulate memories through person-specific engagement tools
- To tailor the experience to each individual
- To create a legacy for future generations
- To help providers deliver person-centered care and document every action, so they can show inspectors and auditors the quality of care they provide

Can StoriiCare help someone with dementia?

Yes, StoriiCare can help care teams support people living with dementia. Here's how:
- Personalized profiles help maintain a sense of personal identity
- StoriiCare's engagement tools support mood and well-being and help stimulate memories
- The information stored in StoriiCare can be used for individual reminiscence therapy
- Having access to life story information helps care staff provide high-quality, person-centered care

What support does StoriiCare offer?

Phone support is available on weekdays, 1:00 am to 5:00 pm Pacific Time. We also offer 24/7 AI voice chat support, live chat support, video tutorials, integrated help articles, remote access sessions and in-person support visits if necessary. Our support team works in English, Spanish and Portuguese. See the Support page in your StoriiCare account for more information.

What kind of media uploads does StoriiCare support?

We accept most media formats, including:
Images: JPG/JPEG, PNG, GIF
Video: MP4, WebM
Audio: MP3, M4A, WAV
If there are any formats you’d like to use that don’t currently work, let us know.

What languages does StoriiCare support?

StoriiCare is available in 12 languages, and our support team works in English, Spanish and Portuguese.
‍
The 12 product languages are English (US), English (UK), Spanish, French, Hungarian, Japanese, Korean, Lithuanian, Portuguese, Russian, Cantonese and Chinese (Simplified). Language can be set for your whole organization or individually for each staff member.
‍
In addition, StoriiCare offers AI-powered note translation for over 80 languages, enabling teams to collaborate and document care effectively regardless of their preferred language.

User-Friendly Application

Finally, an EHR That's
Actually

Easy to Use

Say goodbye to outdated software. StoriiCare is fast to learn, easy to use and rated 4.7/5 on G2 by care teams of every skill level. You'll experience:

Boosted Efficiency

Cut paperwork and manual tasks, saving each staff member about 6 hours a week.

Enhanced User Experience

Replace cumbersome interfaces with an intuitive, easy-to-learn system that everyone can use.

Modernized Operations

Run your whole program on one digital platform, from attendance and care notes to Medicaid claims and private pay invoices.

Request Demo