Running a successful adult day center means balancing compassion with efficiency. While person-centered care is always the priority, understanding your center’s performance through data-driven insights helps ensure long-term sustainability and quality outcomes. Key Performance Indicators (KPIs) provide the visibility you need to make informed decisions, improve services, and demonstrate value to stakeholders.

Below are seven essential KPIs every adult day center should track and how StoriiCare helps you measure them effortlessly.

1. Average Daily Attendance (ADA)

What it measures:

The average number of participants attending your center each day. This is a foundational metric for assessing capacity, engagement, and financial performance.

Why it matters:

Higher attendance often indicates participant satisfaction and efficient scheduling. It’s also critical for billing accuracy and forecasting revenue.

How to measure it with StoriiCare:

StoriiCare automatically tracks attendance data as participants sign in and out. Use the Monthly Attendance/Absence PDF report in Register Logs to calculate monthly ADAs. Alternatively, users can track attendance rates over a set period using the Trends feature. 

2. Participant Retention Rate

What it measures:

The percentage of participants who continue attending your program over a given period.

Why it matters:

Retention reflects participant satisfaction, program quality, and the strength of relationships built with families and caregivers.

How to measure it with StoriiCare:

Generate a participant Face Sheet report with the Admission Date & Discharge Date fields selected. Include the Reason for Discharge field as well if you want to identify patterns in departures (e.g., health decline, transportation barriers, etc.).

3. Staff-to-Participant Ratio

What it measures:

The ratio of active staff members to participants during operating hours.

Why it matters:

Maintaining an appropriate ratio ensures safety, compliance, and quality care, especially for participants with higher needs.

How to measure it with StoriiCare:

Use StoriiCare’s Staff Rota and Attendance Schedules together to see real-time ratios. Managers can identify staffing gaps and plan schedules that align with participant attendance patterns.

4. Activity Engagement Rate

What it measures:

The percentage of participants actively engaged in scheduled activities.

Why it matters:

Engagement is a key indicator of well-being and program quality. High engagement rates suggest your activities are meaningful and well-matched to participant interests and abilities.

How to measure it with StoriiCare:

With StoriiCare’s Calendar feature, users can track who participates in each activity. Use the Analytics feature to see which activities drive the most engagement and adjust programming accordingly. Data points like Total Participated, Total activities offered, Total hours spent, Total declined, Total activity engagements (activities x participants attended), Total engagement hours (hours x participants attended) are all available in Analytics. 

5. Care Plan Compliance

What it measures:

The percentage of scheduled Care Plan Review tasks that are marked as completed on time. 

Why it matters:

Consistency in care delivery ensures participants receive the support they need and helps you stay compliant with state and funding regulations.

How to measure it with StoriiCare:

Schedule Care Plan Reviews using Tasks. These Automated reminders make it simple to monitor compliance. It’s easy to pull a Tasks report of Care Plan Review tasks to calculate the percentage that were completed on time or while overdue. 

6. Incident Rate

What it measures:

The number of incidents (falls, medication errors, behavioral episodes, etc.) reported within a given time frame.

Why it matters:

Tracking incidents helps you identify risks, evaluate safety protocols, and improve staff training.

How to measure it with StoriiCare:

Use the Incidents Added and Accidents Added charts on the Trends feature. Furthermore, log and categorize incidents in real time using StoriiCare’s Incidents/Accidents feature. If a Form is being used instead, you can generate a CSV report of all completed reports within a set time frame. Analytics on specific data points within the Incident/Accident Form can be tracked using Form Analytics.

7. Family Engagement

What it measures:

How many family members create a Storii Family account and connect with your participant — viewing updates, photos, and communications about their loved one.

Why it matters:

Strong family engagement fosters trust, reduces anxiety, and improves satisfaction, key drivers of referrals and long-term retention.

How to measure it with StoriiCare:

Use the Trends feature to view the New Connections chart and see how many new Connections have been added over a certain period of time. Export the Connections list from StoriiCare to see your center’s total number of Connections. Use the Handover feature and filter for Connections to track family engagement (e.g. liking announcements, photos, activity attendance, or uploading information themselves). 

Bringing It All Together

Tracking these KPIs gives you a clear picture of operational performance and participant well-being. But the real power lies in turning insights into action.

When you understand your data, you can:

• Optimize staffing and scheduling
  
  
• Improve care quality and compliance
  
  
• Boost participant and family satisfaction
  
  
• Strengthen your center’s financial sustainability
  
  

Ready to Get Started?

StoriiCare is designed specifically for adult day centers, helping you measure what matters most - without the manual work.

Start tracking your KPIs today and discover how data-driven care can elevate your impact.

👉 Book a demo with StoriiCare