Storii & StoriiCare Terms & Conditions

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Storii & StoriiCare Terms of use

These Terms of Use ("Terms") should be read carefully – by accessing or making any use of Storii and or StoriiCare via or, APIs or mobile applications (collectively the “Storii Platform”) you areagreeing that you have read, understood, and are bound by them. Our PrivacyPolicy how we deal with our users' personal information and privacy.

“Storii” and “StoriiCare” are trading names for Lifelinked Limited in the United Kingdom and Europe, and trading names for Storii, Inc. in the United States of America. (Lifelinked Ltd and subsidiary Storii, Inc. are collectively referred to as “The Company”).


1. Introduction

These Terms set out your rights and obligations, and those of the StoriiPlatform (“we" or "us"), in relation to www.storii.comand "Sites”), any Storii application that you access (each an"App") and any goods or services available through, and material of any kind accessible or relating to, the Site, the App or us (the “Services”).When we refer to "Storii" or “StoriiCare” in these Terms, we mean us, the Site, the App and/or the Services, according to the context.
You should take the time to read and understand these Terms. By registeringwith Storii or StoriiCare, you accept that you are entering into a contractwith us under these Terms. People who register for Storii or StoriiCareestablish an "Account", and become "Users" (on Storii) or a“Business” (on StoriiCare). Visitors to Storii or StoriiCare who do not becomeUsers or a Business, but who nevertheless use the Site and/or download the App,affirm that they are bound by these Terms each time they access Storii orStoriiCare. You should be aware that these Terms may change from time to timein accordance with Clause 19 below. These Terms of Use affect your legal rightsand obligations. If you do not agree to be bound by all of these Terms of Use,do not access or use these Services.
2. The Essentials of Storii and StoriiCareStorii and StoriiCare are two connected platforms with different use cases.StoriiCare is used by care businesses, and Storii is used by family members ofthose in care.

-Storii provides Users with the facility to:-Create logs of memories and media associated with their own and other people’slives
-Connect and interact with other users-Comment on the user’s own, and other user’s media-Connect with loves ones in care whose care providers use StoriiCare-As Storii evolves and changes over time, we may add to or change theseservices.
-It is the responsibility of Users to have sufficient web, app and device usageskills to make use of our Services.-Although we incur cost in providing you with the facility to store and accessyour account and media, we don’t charge you directly for storage. However, wereserve the right to archive your account if you have not accessed your accountat least once in any 3-month period and delete your data if you have notaccessed your Account at once in any given six month period. We will notifyUsers a month in advance by email if and when we are to enforce this policy.
StoriiCare provides businesses with the facility to: -Create profiles for their service users-Store data relating to their service users-Record items of care carried out within their care services-Run Reports showing data inputted into the StoriiCare platform-Connect family members on Storii with their relative’s profile-Store media regarding service users and business events-It is the responsibility of each business to have sufficient web, app anddevice usage skills to make use of our Services-Unless a previous paid or trial arrangement has been agreed in writing by theCompany; by accessing a business account on StoriiCare you accept and agree tobe charged our monthly fee (see in advance starting from your business account creation date.
3. Your AccountWe ask you to provide some information about yourself when you register forStorii, or for your business when registering for StoriiCare.Note that we are entitled to treat any interactions through a User's orBusiness Account, or by means of an email address, phone number or othercommunications method or identifier associated with that Account, as havingbeen actioned by the User or Business - it is up to the User or Business tomaintain the security of their Account.You must ensure that the email address we hold for you is kept up-to-date andthat you have full access to it – we may send you important messages that needto be actioned upon. Should you provide an invalid email address or an emailaddress that belongs to someone else, the Company may terminate your Account atany time without notice.

4. Your ContentWe do not currently apply a fixed limit to the volume of Media or other UserContent which may be uploaded provided you comply with our reasonable fair userequirements

Those fair use requirements would be breached by, for example:-The automated or scripted uploading of Media or other User Content-Uploading in excess of 1TB of data (in total)‍
Should you breach our fair use requirements, we may suspend your Account, ceaseto provide you with Storage and/or delete your media and other User Contentfrom our systems
In the course of storing your media, we reserve the right to apply varioustechniques to make generally accepted improvements to the quality of media,such as by:
Removal of “red-eye”;
Facial recognition;
Brightness enhancement; and
Detail enhancement;
- We also reserve the right to make changes to media which are intended toimprove their storability, including:Compression;
Size reduction and downscaling, such as creating “thumbnail” and low-resolutionversions of media; and
Format conversion;
We use reasonable commercial endeavours in our provision of Storage, but do notprovide any guarantees as to the availability, speed of access to orreliability of the storage we provide;Media and other User Content may be deleted from your Account in variouscircumstances, as stated elsewhere in these Terms (including Clause 7);Our policies concerning the storage of media and User Content may change fromtime to time;
We have rules about User Content, and these apply to the content of Media (seeClause 5 below) (“User Content and Content Rules”); if you breach our ContentRules, we may – amongst other things – terminate your Account. And if yourAccount is terminated, we may delete all Media and other User Contentassociated with that Account, so that they will no longer be accessible; and Ifwe are notified of a claim or allegation that an Media breaches our ContentRules, we may prevent that Media being accessible through Storii
Storii may allow you to share some of your Media and other User Content withinvited friends. By sharing this media, you confirm that you have the otherperson’s consent to that media being shared.
We are not responsible for the acts or omissions of anyone who has access toyour Media or other User Content, whether as a result of Storii Sharing orotherwise.
If you go through the process we specify for deleting media from your Account,we will remove them as soon as we reasonably can; however, full deletion maynot occur immediately and some information may be archived/retained for ourrecords and as otherwise required by law.You are advised to keep back-ups of all of your User Content, including backupcopies of Media. We do not undertake or guarantee to keep your Media and otherUser Content indefinitely, and we will not be responsible for the loss of,deletion or corruption of Media or any User Content. We have no liability toyou or any User or Business if Media or other User Content become lost orcorrupted as a result of any cause (including human error, software or hardwarefailure, failures of telecommunications or internet services, or events beyondour control).If we actively decide that we are to cease hosting Media or otherUser Content, or to provide the Storii or StoriiCare service, we will give younotice (of at least one month) to permit you to make alternativearrangements.5. User Content and Content RulesMedia and other material(including textual annotations to and comments on Media) uploaded, posted,contributed, distributed, communicated, transmitted or linked-to by a User on,through or in connection with Storii and StoriiCare are treated as "UserContent" for the purposes of these Terms. Users must have the right todeal with their User Content in the manner provided by our Services. You mustnot upload User Content, or otherwise deal with User Content through Storii orStoriiCare, if you do not have the right to do so. Each User shall ensure thathis/her User Content does not:infringe anyone’s copyright; in particular, youmust ensure that you either own the copyright in Media that you upload toStorii or StoriiCare or that you are fully licensed by the copyright owner toupload the Media and to make any subsequent use of it on and through Storii orStoriiCare;infringe any other rights, such as a trade mark, of any person orentity or a duty owed to any person or entity, such as a duty ofconfidentiality;contravene any applicable law (including, without limitation,any criminal law) or regulation;include anything that is false, inaccurate,misleading, offensive, abusive, threatening or defamatory, or that might causeneedless annoyance, inconvenience or distress to any person;contain anycomputer virus, macro virus, Trojan horse, worm, or anything else designed tointerfere with, interrupt, or disrupt the normal operating procedures of acomputer or to surreptitiously intercept, access without authority, orexpropriate any system, data or personal information;misrepresent the User'sidentity in any way or impersonate any person;include any material containingpersonally identifying information about another person, such as their realname, address, phone number, or email address, except with the approval of thatperson or that person’s legal guardian;contain material which is offensive,which promotes discrimination based on race, sex, religion, nationality,disability, sexual orientation or age, or that may incite hatred or violenceagainst any person or group;harass any person;give the impression that itemanates from us, if this is not the case;advocate, promote or assist anyunlawful act such as (by way of example only) copyright infringement orcomputer misuse; orinfringe our fair use requirements (see Clause 4 above) orotherwise interfere with the proper working of Storii.The above are our ContentRules for Storii and StoriiCare. Although we prohibit the uploading of Mediaand other User Content which infringes our Content Rules, we cannot control anddo not monitor or pre-screen the use of our Sites and Apps. It is possible thatMedia or other User Content may be accessible through our Site and App whichcontravenes our Content Rules. We are not responsible for such Media or UserContent, but if you become aware of any such Media or User Content on our Siteor App please contact us at without notice delete any Media or other User Content which appears tobreach our Content Rules, or prevent any use of Storii or StoriiCare whichincludes any such Media or User Content.6. International use of Storii orStoriiCareYou must ensure that you comply with the laws that apply to you andyour use of Storii or StoriiCare, including as to User Content, and the contentthat may be viewed through Storii or StoriiCare. That use may be prohibited orrestricted in various jurisdictions.7. Closure of AccountsYou may choose tocancel your Account at any time by emailing support@storii.comYou may be asked to provide further proof that you are the holder of theAccount. Further, we are entitled, but not obliged, to lapse an Account if itsUser has not logged in to the Account for 6 months or more. If your Account isterminated because you have breached this Agreement (including a breach of ourContent Rules), we may prohibit you from establishing another Account. Where anAccount is cancelled, lapses or is terminated, we are entitled to close theAccount and entitled (but not obliged) to delete all Media and other UserContent associated with that Account. You will nevertheless remain responsiblefor performing your obligations under these Terms, and the rights granted to usunder these Terms (including in Clause 8) shall not be terminated as aresult.8. Intellectual PropertyBy uploading, posting, contributing,distributing, communicating or transmitting User Content (including Media), aUser expressly grants to us a non-exclusive, royalty-free, irrevocable licence(including the right to grant sub-licences through multiple tiers) to use,reproduce, adapt, distribute and communicate to the public that User Contentworldwide through Storii or StoriiCare and any other interactive servicesthrough which Storii or StoriiCare(or a service based on Storii) is accessible,subject to and in accordance with under these Terms. The licence under thisClause 8 will survive any termination of these Terms or any cancellation,suspension or lapse of the relevant Account. You acknowledge that allcopyright, trade marks, and other intellectual property rights in and relating toStorii or StoriiCare (including, without limitation, User Content associatedUsers other than you) are owned by, or licensed to, us. You may use and accessStorii and that User Content only to the extent required for the use of Storiiin accordance with these Terms, and for the purpose that we make themavailable. No-one may copy, distribute, show in public or create any derivativework from Storii or StoriiCare, or any of the material which is found on Storiior StoriiCare unless properly licensed to do so by the Company. You are notallowed to use Storii or StoriiCare (or to copy or use any material found onStorii) for any commercial purpose unless you are signed up and paying as abusiness user. You are not allowed to remove any copyright, trade mark or otherintellectual property notices contained in material which appears on Storii orStoriiCare. No-one may use any robot, spider, scraper or other automated meansto access Storii or StoriiCare for any purpose without our prior expresswritten permission.9. PrivacyOur all users of Storii and StoriiCare. By using or accessing Storii orStoriiCare, you give your consent to the content of that policy. If you do notwish your personal data to be handled in that way, then you must not use Storiior StoriiCare. Users shall not use the Services in connection with the sendingof any unsolicited messages, or to harvest or otherwise collect informationabout Users, including email addresses, without their express consent. No useror business shall use any information regarding other users or businesses thatis accessible through the Services except as expressly permitted by theseTerms.10. Our RoleWe do not have responsibility for the Media and other UserContent Users encounter on Storii or StoriiCare, nor for the acts, omissionsand behaviour of other Users. You must not assume that Media and other UserContent Users uploaded by other Users comply with our Content Rules by reason ofit appearing on Storii or StoriiCare. We do not have any liability for thedeletion of, or any failure to store, Media or User Content. Storii may containlinks to or advertisements for other sites, services or products ("ThirdParty Promotions"). Third Party Promotions may contain materials which youfind offensive, objectionable, unlawful or inaccurate. The sites or otherdestinations to which Third Party Promotions lead are governed by their ownterms of use and privacy policies which will differ from these Terms. Theinclusion of links to Third Party Promotions does not indicate that we endorsethem and we are not responsible for examining or evaluating the content of suchsites or destinations or goods or services available through them.11.SuspensionWe reserve the right at any time and without notice, if you appear tous to be in breach of any provision of these Terms:to suspend your ability toaccess Storii or StoriiCare, or your use of all of part of it;to remove fromaccess via Storii or StoriiCare any User Content associated with you or yourAccount;to warn Users and other users of Storii and StoriiCare againstinteracting with you; and/orto take technical and legal steps to stop you fromaccessing or using Storii or StoriiCare,Should we do so, you acknowledge thatwe shall not incur any liability to you or to any other person. In addition, weare entitled to suspend provision of all or part the Services, or theavailability of User Content associated with any User, at any time if we areobliged or advised to comply with an order, instruction or request of any limbof government, or any regulator, court or other competent authority.If asuspension under this Clause 11 continues for seven days or more, we shall beentitled immediately to terminate your participation in Storii by emailednotice to you.12. Contact from third parties.If anyone contacts us in relationto User Content associated with you, then you agree:to provide all reasonableinformation and assistance we may require in connection with responding to thatcontact; andto respond promptly and accurately to it, should we pass themessage to you for a response.13. Additional services.We, our affiliates orthird parties with which we contract may offer new, updated or additionalservices through Storii or StoriiCare from time to time. Your use of thoseservices will be governed by these Terms but may also be subject to additionalterms of use, which you must comply with. Provided that those terms arenotified to you on Storii or StoriiCare in an appropriate manner (as determinedby us in our reasonable discretion) when you agree to take those services, anyfailure by you to comply with a material provision of the terms governing thoseservices will amount to a breach of these Terms.14. Operation of Storii andStoriiCareWe reserve the right to withdraw or modify all or part of theServices of Storii or StoriiCare where we have legal or commercial reasons todo so. There may be times when the operation of Storii or StoriiCare isadversely affected, or Storii and StoriiCare becomes inaccessible, as a resultof technical difficulties experienced by the Company, on the Internet or othercommunications networks, or other matters that are beyond our control. Pleasenote, however, that we cannot guarantee continuous, uninterrupted or secureaccess to Storii or StoriiCare or any of the material that appears on it. If weare conducting a period of planned unavailability of the Services, we willinform Users of this by a notice that appears on one or more pages of Storii orStoriiCare. For security or other reasons, we may require you to change yourpassword or other information which facilitates access to Storii or StoriiCare;however, we will never ask you for your password. You are solely responsiblefor maintaining the confidentiality of your password and any additionalidentifying information.15. LiabilityWe use reasonable care and skill toprovide Storii and StoriiCare in accordance with our specifications, but wecannot and do not guarantee that Storii or StoriiCare will meet yourrequirements, including (without limitation) as to the availability or speed ofdelivery of any User Content placed on or made available through Storii orStoriiCare.We shall have no obligation, duty or liability whatsoever in contract,tort (including negligence, breach of statutory duty and any other tort) orotherwise, save as expressly provided in these Terms. Nothing in these Termsexcludes or restricts our liability for fraudulent misrepresentation or fordeath or personal injury resulting from our negligence.We will not be liable toyou or anyone else, whether in contract, tort (including negligence, breach ofstatutory duty or other tort) or otherwise:for any loss of revenue, data,business, anticipated savings, profits, opportunity, goodwill or reputation, orfor any business interruption; orfor any indirect, special or consequentialloss damage, costs or other claims, howsoever caused or arising.Except asexpressly stated elsewhere in these Terms, all representations, warranties,conditions and other terms, whether express or implied (by common law, statute,collaterally or otherwise) are hereby excluded, except in the case of fraud, orwhere such exclusion is not permitted by law. For the avoidance of doubt,Storii and StoriiCare will not have liability to you or any other person inrespect of User Content. We will not be liable for any failure to perform ourobligations under these Terms caused by matters beyond our reasonable control.The provisions of this Clause 15 shall survive the termination or expiry ofthese Terms.16. IndemnityYou agree to indemnify Storii and StoriiCare againstall liabilities, claims and expenses that may arise out of or in connectionwith any:breach of these Terms by you or through your Account; orUser Contentassociated with you or your Account.17. Entire AgreementThese Terms areintended to contain your entire agreement with us relating to your use of andaccess to Storii; we believe them to be fair and reasonable. They replace allearlier agreements and understandings with you relating to Storii.Where noagreement is in place between the Company and a business using StoriiCare,these terms will apply.  18. Changes to these TermsWe reserve the right tochange these Terms from time to time, and post the new version on Storii andStoriiCare. The new version of these Terms will take effect:commencing 24 hoursafter the date of posting (or such later date as we indicate in the relevantposting), if any of the changes is to an operative provision of these Termswhich is capable of adversely affecting you; orimmediately upon the date ofposting (or such later date as we indicate in the relevant posting), if thechanges are not reasonably capable of adversely affecting you - examples ofwhich would include, without limitation, (i) changing the name of, and/or theweb-address that you use to access, Storii or StoriiCare, and (ii) therefinement of provisions that are already included or referred to in theseTerms.In either case, if you do not wish to be governed by the new version ofthese Terms, you must cease to use the Services and the Storii Platform. Forthe avoidance of doubt, we will not have any liability to you in that event.20.GeneralIf any part of these Terms is held to be invalid or unenforceable, theremainder shall remain valid and enforceable. Our failure to act with respectto a breach of these Terms by you or others does not waive our right to actwith respect to subsequent or similar breaches. The headings to the Clauses arefor ease of reference only and do not affect the interpretation or constructionof these Terms. A person who is not a party to these Terms has no right underthe Contracts (Rights of Third Parties) Act 1999 to enforce any of these Terms,provided that this shall not affect any right or remedy of a third party whichexists or is available apart from that Act.21. StoriiCare SubscriptionsIf youaccess or use StoriiCare and do not pay or are late to pay our fees we have theright to withhold access to your account and data until all balances due havebeen paid. 22. LawThese Terms and the Services shall be governed by Scots law.You and we each submit to the exclusive jurisdiction of the Scottish courts inrelation to disputes arising in connection with these Terms or the Services.23.Keeping these TermsWe don't separately file the Terms entered into by Userswhen they register for Storii or StoriiCare. You can make a durable copy ofthese Terms by printing and/or saving a downloaded copy on your own computer.They are offered in English only.24. ContactLifelinked Limited is a companyregistered in Scotland (SC490896) under the trading name “Storii” and“StoriiCare”, having its registered address at StoriiCare, 101 Rose StreetSouth Lane, Edinburgh, EH2 3JG. You may contact us at or by calling +44 141 816 0373.Storii, Inc. is US Subsidiary wholly ownedby Lifelinked Limited. You may contact us at team@storii.comor by calling +1 650 924 9930.Updated 21st May 2018