StoriiCare FAQs
Get quick answers to common queries on our platform

StoriiCare is an electronic health record (EHR) platform purpose-built for community-based care. It serves a wide range of providers including Adult Day Centers, Residential Care Communities, Nursing Homes, Care Homes, Housing Associations, and Home Care Agencies—offering intuitive tools to streamline documentation, enhance client engagement, and ensure regulatory compliance.
StoriiCare is an all-in-one electronic health record (EHR) platform designed specifically for community-based care providers. It empowers organizations such as adult day centers, care homes, and home care agencies to efficiently plan, document, and evidence the care they deliver.
With an intuitive, user-friendly interface, StoriiCare gives staff instant access to detailed service user profiles, enabling real-time tracking of interactions, assessments, and outcomes. Automated reminders for overdue tasks and assessments help maintain compliance and reduce missed documentation.
The platform also includes powerful reporting tools that improve operational efficiency, simplify daily responsibilities, and significantly reduce reliance on paper records. StoriiCare is built with both care teams and service users in mind—streamlining workflows, enhancing engagement, and improving care quality across the board.
Switching from paper-based processes to a digital care management system like StoriiCare unlocks a wide range of benefits for community-based care providers:
- Easy to update and maintain: Make real-time updates without the need to reprint entire documents.
- Flexible data entry: Edit specific fields instead of rewriting full pages.
- Time-saving workflows: Type notes quickly rather than writing by hand.
- Improved legibility: Eliminate errors caused by unclear handwriting.
- Multilingual support: Use recommended templates and guidance notes for staff whose first language isn’t English.
- Minimized human error: Automatic calculations for risk scores, BMI, and more reduce mistakes.
- Eco-friendly printing: Print only when necessary, lowering paper and ink consumption.
- PDF exports: Easily generate and email professional reports and records.
- Centralized document storage: Securely store policies, scanned files, and care documents in StoriiCare’s Document Store.
- Full audit trail: Track who made changes, what was updated, and when.
Digital transformation with StoriiCare enhances care quality, increases staff productivity, and ensures compliance—all while reducing paperwork and administrative burden.
StoriiCare supports care providers worldwide—from North America to Europe, Australia, and beyond. Getting started is easy:
Call us:
USA: +1 650 924 9930
UK: +44 141 816 0373
Australia: +61 3 7035 79363
Email us: team@storii.com
Book a demo: Schedule a personalized demo to discover how StoriiCare can support your organization.
Absolutely. StoriiCare supports organizations with multiple care communities through our Group Portal, a centralized dashboard where senior leadership can access data, monitor performance, and view reports across all service locations.
In addition, regional managers and executives can seamlessly switch between individual sites within the EHR interface—making it easy to oversee operations, manage staff, and review care documentation across locations without needing separate logins or systems.
StoriiCare simplifies multi-site management and empowers enterprise-level oversight from a single, secure platform.
StoriiCare offers flexible pricing plans tailored to the size and needs of your care organization. Whether you’re a single-site provider or a large multi-location network, we have a solution that fits your budget.
👉 Visit our pricing page for details.
Yes—StoriiCare is fully secure and compliant with industry standards including HIPAA, GDPR, and SOC 2 Type II. Our system features:
- Granular user permissions to control access based on staff roles
- Dual-level password protection and auto-logout for added safety
- Customizable access levels for staff, volunteers, and contractors
- Audit logs to track activity and ensure accountability
While our platform is built with robust security infrastructure, we also encourage providers to enable device-level protections like passcodes for maximum safety.
Yes! StoriiCare can be used on any device so long as there is an internet connection, enabling you to run our platform on multiple different systems at any one time. We highly recommend using Google Chrome if you choose to use us on a browser. (We do also offer full function iOS and Android Apps!)
If you don’t currently have the technology to use StoriiCare, we can help. Through our partner relationships, we can help negotiate lower rates for devices for our clients. Get in touch to learn more.
Not at all. StoriiCare is designed to feel familiar and intuitive, with an interface inspired by modern social platforms. Even staff with little digital experience can learn quickly with minimal training.
We’ve helped many care teams overcome tech hesitations, and provide onboarding resources, video tutorials, and in-person or virtual training. Most users feel comfortable within a few days.
📚 Helpful reads:
4 Ways to Get Resistant Care Staff to (Really) Use Technology
How Managers Can Introduce New Technology to Care Staff
- To encourage and enhance communication between service users, staff and Storii family users
- To improve mood, well-being and to stimulate memories through our resident-specific engagement tools
- StoriiCare can be tailored to the individual
- StoriiCare can serve as a legacy for future generations
- It enables business to not only provide an enhanced level of person-centered care, but to effectively document every action, showing any inspectors that a provider really cares about care.
Yes, StoriiCare can help those affected by Dementia. Here's how:
- Personalized profiles help maintain a sense of personal identity
- StoriiCare's engagement tools help improve mood, well being, and stimulate memories
- The information stored on StoriiCare can be used for individual reminiscence therapy
- Having access to life story information helps care staff to provide high quality, person-centered care
Our phone call support is 1:00 am - 5:00 pm PST during weekdays. We also offer AI Voice Chat Support (24/7), Live Chat support, video tutorials, integrated help articles, remote access sessions and in-person support visits if necessary. View the Support page on your StoriiCare account for more information.
We accept most media formats, including:
- JPG/JPEG, PNG, GIF
- MP4, webm
- MP3, M4A, WAV
If there are any formats you’d like to use that don’t currently work, let us know
StoriiCare supports a wide range of languages across our platform.
StoriiCare is available in multiple languages—including English (US/UK), Spanish, French, Hungarian, Japanese, Lithuanian, Portuguese, Russian, Cantonese, and Simplified Chinese. These settings can be customized globally for your organization or individually per staff member.
In addition, StoriiCare offers AI-powered note translation for over 80 languages, enabling teams to collaborate and document care effectively regardless of their preferred language.
Finally, an EHR That's
Actually
Easy to Use!
Say goodbye to outdated software. StoriiCare is fast to learn, easy to use, and loved by staff across all skill levels. You'll experience:
Move past tedious manual tasks and paperwork, saving valuable time for your staff.
Replace cumbersome interfaces with an intuitive, easy-to-learn system that everyone can use.
Upgrade to a digital-first workflow that’s accurate, efficient, and eco-friendly.
